Returns and Refunds Policy

We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from luxecornerdecor.com. Please read through the policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may not be eligible for return due to hygiene reasons or if they are custom-made. If you are unsure about the eligibility of your item, please contact us for clarification.

Return Request Process

To initiate a return, you must email us at [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 14 days may not be accepted.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company. Please note that shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item and packaging to assess the situation. If the item is confirmed to be damaged or defective, we will provide a replacement or a full refund, including shipping costs.

International Returns

For international orders, the same return policy applies. However, please be aware that customs duties and taxes may not be refunded. You are responsible for any return shipping costs, and we recommend checking with your local postal service for return options. Ensure that you follow any customs regulations to avoid delays.